Shipping and Delivery
FREE Shipping within Indonesia with JNE
Shipping Policy
- All orders are dispatched from the BLUE PEARL base in Bali, Indonesia
- It is our goal to ship all orders within 3 days of purchase, Monday through Friday
- Orders are not processed on the weekend and public holidays
- Delivery date is determined by the shipping service
- The estimated delivery time does not include customs processing, where relevant; unfortunately, this is beyond our control
- BLUE PEARL is not responsible for lost, stolen, or misdelivered packages
- We do not ship to PO box addresses
- By placing an order, you acknowledge and accept the terms of the shipping & delivery service
- For international deliveries, BLUE PEARL uses DHL Courier Service
- Within Indonesia, BLUE PEARL uses JNE Courier Service
- The following shipping fees apply:
- USA, Europe, and UK: US$ 30
- Australia & New Zealand: US$ 30
- Southeast Asia: US$ 20
- Rest of the World: US$ 35
- Indonesia: FREE
- Please Note, BLUE PEARL does NOT ship to: Burma, Congo, Cote d’Ivoire, Iraq, Liberia, Libya, North Korea, Somalia, Sudan, Syrian Arab Republic, Yemen, and to remote rural destinations
Delivery Times
- DHL generally delivers within 3-7 working days, but ***Please note- due to delays from COVID-19, all DHL orders are expected within 7-10 business days.***
- Please note: The estimated time does not include customs processing, where relevant; unfortunately, this is beyond our control
- Orders are not processed on the weekend and Indonesian public holidays (see National Holidays In Indonesia website)
- During special offers or sale events or launch of a new collection you may experience a 5 -7 day delay in receiving your order
- A tracking number will be sent to your email once your order has been shipped
- International packages may be subject to customs duties and taxes
- All tax / customs charges are the responsibility of the customer and are not included in the order or shipping price
- Please check your local customs website for more information
- If you wish to cancel or change an order that has not yet shipped, please contact us at hello@bluepearlbali.com. We will attempt to accommodate your request.
- All orders are final once they have been processed through checkout for shipping.
- No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
- BLUE PEARL cannot be held responsible for lost or stolen packages or packages delayed in transit
- Please email hello@bluepearlbali.com if you have any questions about our Shipping Policy or need any assistance