Shipping and Delivery
FREE Shipping within Indonesia with JNE
Shipping Policy
- All orders are dispatched from the BLUE PEARL base in Bali, Indonesia
- It is our goal to ship all orders within 3 days of purchase, Monday through Friday
- Orders are not processed on the weekend and public holidays
- Delivery date is determined by the shipping service
- The estimated delivery time does not include customs processing, where relevant; unfortunately, this is beyond our control
- BLUE PEARL is not responsible for lost, stolen, or misdelivered packages
- We do not ship to PO box addresses
- By placing an order, you acknowledge and accept the terms of the shipping & delivery service
- For international deliveries, BLUE PEARL uses DHL Courier Service
- Within Indonesia, BLUE PEARL uses JNE Courier Service
- The following shipping fees apply:
- USA, Europe, and UK: US$ 30
- Australia & New Zealand: US$ 30
- Southeast Asia: US$ 20
- Rest of the World: US$ 35
- Indonesia: FREE
- Please Note, BLUE PEARL does NOT ship to: Burma, Congo, Cote d’Ivoire, Iraq, Liberia, Libya, North Korea, Somalia, Sudan, Syrian Arab Republic, Yemen, and to remote rural destinations
Delivery Times
- DHL generally delivers within 3-7 working days, but ***Please note- due to delays from COVID-19, all DHL orders are expected within 7-10 business days.***
- Please note: The estimated time does not include customs processing, where relevant; unfortunately, this is beyond our control
- Orders are not processed on the weekend and Indonesian public holidays (see National Holidays In Indonesia website)
- During special offers or sale events or launch of a new collection you may experience a 5 -7 day delay in receiving your order
- A tracking number will be sent to your email once your order has been shipped
Please be advised that tax and customs regulations vary by country and are beyond our control. Any duties, taxes, or import fees charged by your local authorities will be the sole responsibility of the customer. Additionally, as our products are classified as cosmetic goods, certain countries may require a private or corporate import permit. Without the appropriate import authorization, customers may be unable to retrieve their package.
- International packages may be subject to customs duties and taxes
- All tax / customs charges are the responsibility of the customer and are not included in the order or shipping price
- Please check your local customs website for more information
- If you wish to cancel or change an order that has not yet shipped, please contact us at hello@bluepearlbali.com. We will attempt to accommodate your request.
- All orders are final once they have been processed through checkout for shipping.
- No further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
- BLUE PEARL cannot be held responsible for lost or stolen packages or packages delayed in transit
- Please email hello@bluepearlbali.com if you have any questions about our Shipping Policy or need any assistance